Exceptional service is not just a promise to our auto-delivery clients, it’s guaranteed! We want you to be completely satisfied with the quality of our service and products.
If your auto-delivery order does not arrive as promised, and you have not been notified in advance, we’ll eat the cost!
Basic tenants of our Golden Rule Guarantee:
- Your items will arrive on time, as promised or we eat the cost.
- You will be notified of any supplier availability issues for special request items prior to your scheduled delivery day.
- Unhappy with an auto-delivery item or the way it was delivered? Tell us and we’ll make it right within 24 hours whenever possible.
- Smiley Dog is a local, independent small business, not a big business. When you contact us, you can be confident you will promptly hear back from the owner, or his representative.
- We want you to be delighted with the service you receive. When you’re happy, we’re all Smiley!